Position: Senior Specialist – Fleet Sales
Location: Johannesburg
Salary: R32,000 per month (Negotiable)
Benefits: Car, Fuel, Commission
AA/EE: Yes
Sectors: Automotive/Financial
Closing Date: 31 May 2019

A world-renowned automotive company is seeking a Senior Specialist in Corporate Fleet Sales.
The incumbent must establish and maintain strong business relationships with fleet customers in order to promote sales in line with predefined work objectives and agreed standard operating procedures.
The following will be an added advantage:
• The candidate must have their own data base
• Established relationships with Banks, Rental and Leasing companies (FML)
• International Key Account exposure
• Mathematical literacy (ability to calculate total cost of ownership)
• Understanding of finance agreements
• Presentation skills

Key Responsibilities and Deliverables:

Processes and Governance
• Conduct research and gather data to provide input to operational reporting and decision making processes.
• Conduct research to identify new opportunities/technologies which could result in better operational processes.
• Define standard operating procedures (SOP's).
• Provide expertise to identify and develop solutions to improve quality of processes and services.
• Provide specialist advice to enable planning for value added process improvements, initiatives and services.
• Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act (CPA) and others.
• Analyse the market potential and determine the value of existing and prospective customers.
• Assist allocated dealerships with fleet prospecting, which includes presentations, pricing and aftersales to fleet customers during visits and registering fleet owners on the Fleet portal.
• Ensure that customers are knowledgeable of products and services in order to ensure retention of existing customers; improving sales revenue and increasing customer base.
• Establish, develop and maintain strong business relationships with current and prospective fleet customers to generate new business.
• Manage all customers, through timeous follow-ups.
• Process all leads of prospective customers and follow-up on potential sales.

Finance
• Ability and understanding of finance agreements.
• Adhere to organisational policies and procedures to ensure cost effectiveness.
• Ensure that the assets, resources and equipment are managed in a manner that enhances cost effective utilisation.

Client/Customer Relations
• Deliver services that create a culture which aims to exceed customers' expectations in all aspects of the business.
• Provide support and contribute to a culture of customer service excellence that builds relationships with customers and meets and exceeds exceptional service. Introduce brands in terms of products, service and offerings for internal and external customers.

Skills and Competencies
• Communication: demonstrate ability and presentation skills to exchange information and ideas in a clear and concise manner appropriate for the audience, in order to explain, persuade, convince and influence other to achieve the desired outcomes.
• Conflict Management: able to identify and handle conflicts sensibly, fairly, and efficiently. Resolving conflict, before it becomes a major obstacle to the work environment and critical in relation to customers.
• Customer Relationship Management: Apply customer relationship management techniques appropriately to maintain good relationship with customers to strengthen the organisation’s business and reputation.
• Dealer Liaison: Provide dealers with quality service and solutions to satisfy changing business and customer needs.
• Manage personal work priorities and professional development: The competency reflects on and demonstrates candidate accountability towards their own professional development and sets the environment for corporate social responsibility and the competence essential to advance corporate citizenship.
• Product and or Service knowledge: Provide a service or sell a product through an awareness of the product or service. Sharing of product, service and program knowledge.
• Query Resolution: The ability to handle queries effectively and formulate appropriate responses to ensure effective resolution.
• Technical Learning: Must be able to demonstrate an eagerness and support for learning.

Minimum Requirements
• 3 to 5 years’ experience in a similar environment
• Qualifications
o Higher Certificates and/or Advanced National (Vocational) Certificates – NQF Level 04
o National Diplomas and Advanced Certificates
• Industry legislative compliance/knowledge
• Computer (MS Office) and mathematical literacy proficiency
• Valid drivers’ licence
• Proven track record in sales/marketing/finance
• Established relationships with Banks, Rental and Leasing companies (FML)