Qualifications & Experience:
• NQF 4 with relevant Telecommunication Technician course
• 10 years’ experience in an PABX, Telecoms Access and maintenance environment
• 2 years’ experience in creating users, features and devices on Broadworks systems
• Experience and able to fit and program Cisco SPA5xxx phones, Yealink and Polycom phones
• Computer literate (Sharepoint, MS Outlook and MS Excel)
• Experience in managing staff
• Knowledge of fitting voice and video devices
• Experience with PABX systems

Requirements:
• Ability to communicate with customers
• Ability to train users
• Drivers licence
• Own Car

Responsibilities include:
• Manage junior staff and vendors
• Responsible for programming and installation of VoIP phones
• Basic user programming of various PABX’s and Soft Switch
• Maintain existing PABX infrastructure
• Maintain Telecommunication voice and video services
• Technical Support:
• Effective roll out and maintenance of Voice and video devices.
• Telephone Network to identify network improvements and cost saving opportunities.
• Ensure telephone network is operating efficiently
• Liaise with internal Telecom departments and other business units regarding the conversion of their existing telephone systems to VoIP and Telecoms Voice cost savings initiatives.
• Liaising Facility Managers, Contractors and department Heads, to explain the city’s technical requirements for providing VoIP Telephone service.