Location:
Mt Edgecombe - KZN

Duration:
Permanent

Start Date:
Immediate

Type of Business:
Retail Head Office

Remuneration:
R18000 depending on skills and experience

Purpose of the Job:

Retail Company seeking Senior Technical Support person with wide range of IT skills. If you do not meet the minimum requirements, you cannot be considered. Position available immediately. Hours are Mon – Fri 8 to 5pm, and only ½ day Saturday if ever required.

Main Functions:

• Database Administrator.
• Server Administrator.
• Assisting Level 1 Support staff.
• POS support.
• Provide end-user technical desk-side support (installation, configuration, problem identification and resolution) for Microsoft products and all business software.
• To diagnose and resolve hardware related issues on Desktops, Laptops, Servers and other hardware (On site, remote, telephonically).
• Maintain a shared knowledge base and engage in knowledge transfer.
• Assist with the investigation of new technology, hardware and software in the retail industry.

Requirements:

Minimum Requirement:

• Matric and multiple IT qualifications.
• 10 years IT experience.
• Experience in retail environments.
• Solid Networking experience.
• Windows Server & virtualization experience.
• Backup and DR exposure.
• Microsoft SQL Server Qualification and Experience.
• Strong Excel Skills.
• Passion for working with data.
• Experience in managing antivirus software.
• Professional verbal and written communication skills.
• Must have patience.

Our Ideal Candidate:

• VPN Experience.
• Firewall Experience.
• Office 365 Experience
• ITIL qualification.
• Project experience.
• Team leader experience.
• Between 28 -35 years old.
• Passionate about excellent service delivery.
• Ability to be an effective team player.
• Forward thinker and has initiative.
• Dedicated, honest, hardworking individual with the ability to complete tasks handed over.
• Analytical technical trouble-shooting skills, along with a proactive, can-do attitude.
• Self-starter and self-managed (ability to work independently and meet deadlines)
• Excellent customer relations and relationship building skills
• The ability to work in a professional manner at all times.
• Excellent organizing skills with the ability to work within pressurized environment.
• The ability to communicate effectively with all levels of seniority
• Demonstrated commitment to maintaining the highest standards.
• Adhere to company processes and procedures.

Working conditions:

• Internal IT support for Retail clothing company.
• Office based.
• Multi-cultural.
• Work in Team.
• Diverse IT related tasks on a weekly basis.