Duties include:
• welcoming groups of holidaymakers at their starting point and announcing details of travel arrangements and stop-over points;
• checking tickets and other relevant documents, seat allocations and any special requirements;
• assisting holidaymakers check-in and settle into their accommodation;
• communicating a range of information on itineraries, destinations and culture;
• informing passengers of arrival and departure times at each destination on the itinerary and ensuring that all members of the group are back on the coach before departing from each stop;
• developing a specialist area of knowledge;
• using professional knowledge to answer questions from holidaymakers and to fulfil their expectations of the tour;
• making sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory;
• organising entry to attractions and transport,
• ensuring that the tour is running smoothly for individual members of the group;
• responding to questions and offering help with any problems that arise, ranging from simple matters, such as directing a member of the group to the nearest chemist, to more serious issues, such as tracing lost baggage;
• dealing with emergencies, such as helping a holidaymaker who is ill or those needing to contact family members urgently;
• making contact in advance with places to stay or visit to check details and arrangements;
• liaising with hotels, coach companies, restaurants and other clients;
• advising about facilities, such as sights, restaurants and shops, at each destination;
• occasionally making accommodation and flight bookings on proposed dates;
• organising and attending tourism events, conferences, workshops, seminars and exhibitions;
• writing reports and maintaining records;
• providing feedback after a tour as part of a debrief session

Skills

Desirable skills include:
? Good interpersonal skills
? Enthusiasm
? The ability to work well as part of a team
? The ability to cope under pressure
? Good IT skills
? Competent organizational skills
? Flexibility
? Confidence
? Good sales skills, both over the telephone and face-to-face
? A competent grasp of geography
? Good oral and written skills

Qualifications
A degree / diploma in the tourism industry is preferable. At least 5+ years in the tourism industry with proven supervisory skills. Knowledge of the conferencing and events industry is beneficial.