Job Description
Snr VoIP Eng. (6-8+ yrs exp.) as per spec attached for work in CPT around R40k - R50k pm max.

Requirements: -

At least six years’ experience in a unified communications environment
Solid understanding of routing and switching
Packet capture
Trace analysis
VMWare (limited)
Expert in Linux OS
Expert in Asterisk
Knowledge of QueueMetrics
Knowledge of ViciDial
Knowledge of Ansible
Knowledge of programming languages (PHP, perl)
Network switching & routing (Mikrotik, Netgear, Dell, HP)
Debugging (SIP, H323, MGCP)
Experience in Asterisk dial-plan coding
Qualifications: -

DCAP (Digium Certified Asterisk Professional)

Responsibilities: -

Day-to-day support of our customer’s unified communications networks.
Perform project related duties in regard to new deployments or development requirements.
Troubleshooting technical faults and providing satisfactory fixes to the customer.
Regularly updating customers on progress of faults by telephone and email.
Regularly updating ticketing system Service Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems and change requests.
Completing customer network Change Requests, including impact and risk analysis, implementing out of hours where required.
Providing day to day administration for managed service customers.
Providing input to customer facing Technical Incident Reports.
Capturing repeat faults and undertaking root cause analysis.
Proactive identification of fault trends.
Maintaining and updating customer technical documentation.
Mentoring and training Tier 1 and Tier 2 Engineers.
Assisting with Development of 2nd Line Team.
Development of peer relationships with key Suppliers.
Work as part of the on-call rota and ensure resources are always available 24X7 and respond within SLA time frames to any calls from the MSC Tier 1 out of hours
Work with the other departments understand and share technical strategy
Development of technical strategy for IPT customers and internal.
Job Type: Full-time

Salary: R40,000.00 to R50,000.00 /month