Service Consultant (Short Term Insurance)
Secunda

The Person my client appoints will provide support to the Relationship Managers and will be responsible for delivering quality service to customers, who could be either internal or external (including brokers, clients, partners and suppliers).

Requirements:
• Grade 12
• FAIS compliance (60 credits Commercial Lines and 30 credits Personal Lines) preferred
• RE 1
• At least 2 years experience in the short term insurance industry is absolutely essential
• At least 1 year Commercial Lines experience
• Proven MS Excel, Word (basic), Qlikview, Intranet and Internet experience essential
• Understanding of all relevant customer support systems and processes related to all products

Responsibilities:
• Prepare basic reports and statistics based on risk analysis.
• Communicate with internal stakeholders to provide information, feedback and follow through on queries and/or instructions
• Address unusual and non-standard customer issues including underwriting and commercial related queries.
• Task related decision making within set policies and procedures
• Research to assist in addressing non-standard underwriting issues
• Update RM reports
• Create client profiles for identified risks

If you do not hear from me, please consider your application to be unsuccessful.