An opportunity exists within an IT consulting and Solutions company in Johannesburg for Service Desk Analysts. The company boasts various services and operate internationally. The role is best suited to a Service Desk Analyst with experience in providing remote and telephonic support. Apply now to join a dynamic team with great growth potential.

As a Service Desk Analyst you will be responsible for 1st and 2nd line IT and technical support. Other duties include logging and tracking incidents, remote support and troubleshooting. You will also be responsible for Network related issues i.e. LAN and WAN.

To apply for this Service Desk Analyst job in Johannesburg the following criteria are essential:

- MCITP or MCP
- A+,N+ and ITIL or V3 foundation
- 2-3 years’ experience
- IT Service Desk experience
- Basic ITIL or Service Management understanding
- Advanced desktop support and network related knowledge
- Cosima, HP Service Manager or Remedy Service Desk suite an advantage