Service Desk Technician - Cape Town
R
7000 - 10 000
per month
Cape Town, Western Cape
Cape Town,
Western Cape
more than 14 days ago
11-12-2018 2:20:19 PM
05-02-2019 2:20:19 PM
Responsibilities may include but not limited to:
• To provide a complete and informed response on the first contact to all customers (single point of contact).
• To provide first-line support where possible to customers.
• To log and manage all calls, service requests and incidents from end-to-end, including escalation to third parties, follow up and feedback to
customers.
• To communicate and liaise effectively with end-users, colleagues and other service providers at all levels.
• To manage and evolve processes and provide management information when required.
• To compile and manage IT service-related documentation, administration, and reporting where applicable.
Minimum Requirements:
• Detailed PC Hardware knowledge, including point-of-sale peripherals
• 2 Years IT Diploma or equivalent
• Remote Support Experience
• Database skills – SQL/Firebird/Interbase
• Technical Service Desk experience
• Call Centre experience
• Well-spoken
• Reliable/Own transport
• Sound literacy in English & Afrikaans
• Must be prepared to work standby duties including weekends and public holidays.
•
Advantageous Skills:
• Point-of-sale support experience
• Fuel Industry Exposure and Knowledge
• Experience in an ICT environment
Closing date: Friday, 18 December 2018