In reporting to the CEO, the successful Service Manager will be ensuring safe, effective and thorough operation of all equipment. Ensure legal & safety is adhered to throughout the service department, product support engineers and field service technicians. Must build and sustain healthy customer relationships at all times.

Detail

Company: Manufacturer
Location: JHB
Date Posted: 17 July 2019
Industry: Machinery Manufacturer
Nationality: South African
Salary: Neg. depending on exp.
Qualifications: Dip./Degree in Engineering
Assignment: Permanent

Job Description

Build & sustain healthy executive & senior manager relationships without compromising customer expectations, company goals and service delivery within the company
Build & sustain healthy customer relations that will benefit to maintenance management, training & procurement of TMM’s
Maintain customer satisfaction such as healthy interaction & quick responses to issues in order to maintain customer’s interest in brand & products
Lead and train the after-market staff to reach targets, goals and KPI’s
Build & sustain relation with the technical R&D department by providing feedback on machine operations, modifications and any relevant market requirements
Implement strategic goals and objectives for the company in order to receive successful results
Provide ideas to improve technology, product development, sales opportunities etc
Manage technical competence and capability/potential of the HR department by staying knowledgeable in new technologies, product introductions & safety requirements
Provide and grow the training department such as quality training materials, qualified trainers etc
Manage projects, coordinate, staffing & reporting on equipment & product field trials with extensive documentation supporting performance, final close-out and conclusive reports
Improve ISO, quality standards, regulatory safety & health requirements, operating procedures/best practices and risk analysis to benefit the company
Develop the database with regards to machine operating statistics, operating costs and any relevant performance reports in order to reduce costs and other quotations.
Better service tools and diagnostic parts as well as training on the use thereof. Keep sale brochures and catalogs updated and provide on-site investigations and testing
Uphold company standards and handling customer complaints
Budgeting and revenues for company departments and branch services
Train, and offer field service and efficiency recoveries
Cost and Sales forecasts relating to market requirements
Control service related costs
Record all reports

Minimum Requirements

Dip./Degree in Engineering
4 years experience in mining, civil construction, mobile equipment maintenance, agriculture or transport
Government Certificate of Competency will be advantageous / knowledge in regulations on mobile equipment in mines and Health & Safety Act
Extensive knowledge in budgeting, cost management, commercial business processes, forecasting, employee documentation and quoting
Proficient in MS office packages
Willing to travel locally, regionally & internationally
Must have a valid driver’s license