Our very busy motor dealer client in the Randburg area is looking for a well experienced and stable Service Manager.

Job Description PURPOSE OF THE POSITION:
The Service Manager has the primary responsibility to make sure customers receive consistent, timely and accurate service.

KEY OUTPUTS:
- Ensure an efficient and focussed customer service in a passenger car workshop.
- Effectively and efficiently manage the team (Workshop, Service Advisors and Service Admin staff).
- Manage the operations (debt collection, invoicing, quoting, warranty claims, productivity, customer satisfaction).
- Adherence to Company processes and systems.
- To maximizing the efficiency, revenue and productivity of the service department and achieve the highest levels of customer satisfaction.
- To take accountability for staff recruitment, training and development.

Position Overview PURPOSE OF THE POSITION:
The Service Manager has the primary responsibility to make sure customers receive consistent, timely and accurate service.

Specific Role Responsibilities KEY OUTPUTS:
- Ensure an efficient and focussed customer service in a passenger car workshop.
- Effectively and efficiently manage the team (Workshop, Service Advisors and Service Admin staff).
- Manage the operations (debt collection, invoicing, quoting, warranty claims, productivity, customer satisfaction).
- Adherence to Company processes and systems.
- To maximizing the efficiency, revenue and productivity of the service department and achieve the highest levels of customer satisfaction.
- To take accountability for staff recruitment, training and development.

Qualifications and Experience QUALIFICATIONS AND EXPERIENCE:
- Matric.
- Must have at least 5 years experience in same or similar role with strong automotive industry knowledge.
- To have contactable references and good track record.

Skills and Personal Attributes KNOWLEDGE AND SKILLS:
- Customer orientation.
- Strong Technical Knowledge.
- Sound knowledge of processes and systems.
- Must have financial planning skills, strategic planning skills, excellent CSI.
- A self-driven and service oriented person.
- You should possess excellent interpersonal and communication skills, strong leadership competencies and the ability to interact with all levels with sensitivity to cultural diversity.
- Must be operational on the DFE / Kerridge system.