Our commercial vehicle dealer client in Bloemfontein has a vacancy for a Service Manager with experience of servicing
40-50 vehicles per day.

Job Description

The main purpose of the job is to ensure efficient and profitable operation of the Service Department by meeting the objectives that cover the Service Department’s operating policies and standards to achieve both high levels of customer satisfaction, retention and profitability.

Position Overview

• Ability to maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.
• People Management:
• Supervision of staff, management of performance, discipline and other staff management related functions.
• Ability to ensure Service Department achieves budget objectives through weekly and monthly monitoring and control of accounts, operating
controls and composite figures
• Ability to ensure efficient operation of the Service Department through labour utilization, productivity and sales
• Ability to ensure excellence in customer service
• Ability to maintain effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service

Department is in line with budgeted labour sales
Specific Role Responsibilities

Qualifications and Experience
• Matric
• Qualified technician
• Relevant post matric qualification in Management will be an advantage
• Fully computer literate - Microsoft package
• Experience in automate

Skills and Personal Attributes • Customer focused management
• Strong motivational skills
• Excellent negotiation skills
• Excellent people management skills
• Focus on driving performance