Service Manager - Capital Equipment (Medical Devices)
Pretoria
Job Type: Full Time
Salary: R30 00 + R7 500 Car Allowance

Mandatory: Do you tick the following boxes?
If not, please don’t apply as your application will be discarded without review!

? Strong Staff Management
? 5 years (min. req.)
o Sales
o Inventory management
o Fleet management
o Status reporting
o SOP
? 2-3 years (min. req.)
o Accpac / Sage experience
o Microsoft Office Suite
o Advanced Excel – for Detailed Analysis
? Own Vehicle
? South African citizen
? Valid Driver’s license

Service Manager

Reporting: Administration & Functional
Operations Manager
Responsible for: Administrative & functional:
Total team of 10 to 15 Nationally
Liaising with: Internally:
Management, Finance, HR, Sales, but not limited to these
Externally:
End users of the Company’s equipment, Clinical Engineers and Technical Staff at Hospitals, but not limited to these

Position Description:
The purpose of this position is to ensure the performance of the After-Sales Service Support from the moment a customer receives the product, during the warranty period until end of life of the product. This requires the Service Manager to track install base and orders as well as forecast future parts supply needs.
Essential Duties and Responsibilities:
Include the following; other functions may be assigned as business conditions change.
· Assume responsibility of Service department and managing a team of 10 to 15 people.
· Strong people management (drivers, call outs, stock, continuous development, co-travel, regional visits).
· Responsible for national Service Sales Target.
· Assessment Drive
· Contract implementation, execution and management
· Continuous motivation of team to overachieve
· Responsible for store and stock management at 4 centres nationally, including toolboxes, demo equipment and testing equipment.
· Collaboration between Sales, Marketing and Service Execution.
· Monthly dashboard.
· Continuous improve program.
· Responsible for service levels and SOPs with customers.
· Responsible for vehicle fleet.

Qualification (Knowledge, Skills and Abilities):
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

Qualifications
• Grade 12 or equivalent.
• Relevant Technical tertiary qualification will be an advantage

Requirements
• At least 5 years’ experience in a similar position (Sales with inventory management and fleet management, status reporting).
• Strong People manager
• Previous Accpac experience, Microsoft Office Suite (Intermediate to Advanced Excel for detailed analysis)
• Out of the box ideas, common sense application, attention to detail, executor.
• Customer Service Orientated (Turnaround time of Call outs on break downs, assessment conversions, warranty assistance)
• Valid Code 08 driver’s license, own reliable vehicle for business travel purposes
• Ability to work independently, but within a team
• Excellent communication skills
• Attention to detail
• Organized

Skills and Attributes
• Energetic
• Team worker & player
• Excellent time management skills
• Solid business acumen
• Adhere to deadlines
• Punctual
It will be expected of the incumbent to live up to and embrace the Core Values and Winning Behaviours as part of their leadership example.

*Note to all serious applicants
Please forward me your updated detailed resume (in MS Word format if possible) with as many supporting documents as possible:
• Secondary Education (Matric)
• Tertiary Education
• Other Qualifications & Achievements
• Copy of ID
• Valid Driver’s license
• Latest salary advice
• Reference letters / Letters of Endorsement
• Recent photo (Head & Shoulders)
• Detailed cover letter (work experience, skills, etc.)
Also included in your resume must be the following:
• Current Salary & Benefits versus Expected Salary & Benefits (Total Cost to Company) - Detailed
• Availability (Notice period)
• Relocation: Yes / No
• Full contact details