Introduction
Attend to and resolve complaints across all platforms (walk-ins, directors, social media, call centre, telephonic, etc.). Complete root cause analysis for every complaint to ensure that we help prevent similar service failures from reoccurring. Drive a culture of ‘Do It Right First Time’.

Requirements
Grade 12 qualification
English language proficiency and one other South African language
1 years Call Centre experience in a customer service environment would be an advantage
Skills - Computer Literacy (Microsoft Word, Excel, Outlook and the Internet)
Analytical thinking
Strong verbal and communication skills
Strong administrative discipline, organization and planning skills
Compliance and self-management
Assertiveness
Problem solving skills
Ability to listen actively and provide feedback
A pro-active team player – works well in a team and contributes to the team success
Basic Salary PLUS Commission
Benefits (at the full cost of the employer)
Funeral Cover
Life Cover
Disability Cover
Medical Cover (after successful completion of probation period

Working Hours:
Monday – Friday: 07:30am – 15:45pm
Saturday: 08:00am – 14:pm -You will be required to work a maximum of 2 Saturdays per month

Applications Close
12th July 2016

NB: Incomplete and late applications will not be considered.
If you do not receive a response within two weeks of the date this position was advertised, please consider your application unsuccessful.
This appointment will be made in line with the Nimble Group Employment Equity Plan.