Job Description:
Roles and responsibilities:
Content creation for the different platforms
Copywriting is required for monthly content plans
Understanding the different platforms including but not limited to Facebook, LinkedIn, Instagram and YouTube and Twitter
Keep up to date with what the new tools are on the platforms
Research competitors and industry trends and implement it into the content
Responsible for proofreading and proof checking all content before being distributed
To come up with strategies, plan, manage and implement all social media activities and calendars
An understanding of how to post the content on the different social media platforms

Community Management:
Pro-actively manage social media communities.
Respond appropriately to user comments and queries with client’s approval and assistance
Build FAQ sheets.
Manage escalation processes with the client.
Manage media spend on the different platforms Facebook, Instagram and Twitter

Key Performance Indicators:
Offer support to the clients communicate with clients and ensure client satisfaction.
Execute work in a timely manner
Meet all deadlines whilst producing quality and accurate work
Advise on the development of social media applications and running of promotions
Stay abreast of current industry trends and technology, creating and updating quarterly reviews Research ideas and study successful competitor’s campaigns and report on these findings

Qualifications and Education Requirements:
BA Degree/qualification in social media
Minimum two years’ experience in a similar role with proven track-record
Intimate knowledge of Adobe Creative Cloud Suite of Products, Graphic Design, Multimedia (as well as similar tools)
Preferred skills:
1. Writing & editing
2. Understand SEO and the link with social media
3. Customer service
4. Design and photo editing
5. Analytics and reporting
6. Video creation
7. Paid social basics
8. Research and planning
9. Extensive knowledge of Sprout Social, Buffer or Hootsuite
10. Facebook Business Manager