Our client in the Automotive sector requires a Social Media Platform Manager, East Rand

The duties are as follow:

1. Online Reputation Management

Access system, analyse data and determine where responses are required daily.
Make recommendations and implement.
Report system errors or enhancements to service provider.
Log all negative responses, resolve/escalate responses to the relevant departments within 2 hours

2. Manage online conversations

Monitor on-line brand conversations and respond appropriately (with influence) if required.
Interactions to reflect accurate information relating to client’s products and services.
Ensure an on-line presence on Facebook, Twitter, Google+. Instagram, YouTube, LinkedIn
Provide a dashboard that contains all conversation feedback and update weekly.
Provide a dashboard for social media growth aligned to the social media strategy

3. Query Resolution

Follow escalation procedures to escalate queries to relevant departments
Respond to complainant timeously and keep them updated with relevant feedback
Close all queries to ensure engagement rating is not affected.

4. Campaigns

Collaborate with Marketing team to identify marketing campaigns and opportunities
Liaise with Brand Managers, E-Marketing Manager and Digital Agencies to identify on-line marketing opportunities
Manage social media campaigns as per plan and report on outcomes.
Manage social media competitions
Ensure approaches to social media are relevant and appropriate for each medium
Research and implement best practice
Research and implement social media campaigns
Initiate social media competitions

Candidate Requirements

B degree in Communication or Marketing
3 - 5 years relevant social media platform experience
Track record of successful social media campaigns
Experience in graphic design - desirable
Broad understanding/experience of marketing in B2B & B2C environment required.
Must be able to multi-task and feedback at any given time on various projects.
Advanced proficiency in MS Office
Advanced proficiency in social channels
Communication
Problem solving
Interpersonal
Excellent verbal
Exceptional time management
Presentation skills

Salary up to R 25 000