The Software Support Analyst provides front line software support to end users on various issues and problems relating to software. The Software Support Analyst also performs root cause analysis investigations and recommends procedures and controls for problem prevention.

External support of our custom software using core Microsoft technologies

To assist with the support of internal applications

Ensuring that client systems are fully operational and any loss of service is restored in a timely and efficient manner

Providing a high level of service to our customers and adhering to SLA’s for response and restoration times

Problem determination, workaround resolution, root cause analysis, major incident management

Creation and distribution of knowledge and information with other team members and the company

Minimum requirement is Matric with a minimum of 3 years’ solid work related relevant experience in the workplace in a similar role (tertiary exposure excluded). Remuneration package will be tailored according to relevant technical experience.

Exposure to programming, using C# and SQL

An IT Certification beneficial

IT Diploma or related Degree will be an advantage but is not essential.

Exposure to working in an Agile development environment beneficial but not essential.

Basic knowledge of C#

SQL Experience

Some exposure to programming

Knowledge of Debugging software

DB Visualizer experience beneficial

Visual Studio experience beneficial

Linux experience beneficial