Purpose of the Role:
Responsible for installing and supporting software products to clients

Requirements:
Relevant tertiary qualification
1st and 2nd line support experience essential
Excellent payroll knowledge and experience
Excellent IT knowledge and experience

Duties and Responsibilities:

Software support:
First and second line support on Payroll, FMA and CMA software. This includes faultfinding and solving of problems that clients are experiencing.
Manage the following up of clients dealt with on support issues.
Testing: assist with testing of software.

Software installations:
Installations of software products and related admin eg. Licences, parameters etc.
Checking of shortcuts, network links and printers used by relevant software.
Installations may need to be on site so travelling is often necessary.
Preparation of installation package for new installations (cd’s, manuals etc)
Following up of clients for the first month after initial installation to ensure that they are satisfied
Checking setups of new client
Individual training of clients

Training:
Presenting training classes for a group of clients. (includes setting up pc’s, co-coordinating
necessary refreshments and printing manuals).
Assisting with writing manuals
Assist with research and development
Ensure that the confidentiality of all clients’ data is maintained at all times.

Other duties:
To assist with related functions required to perform the above tasks.
To perform any other reasonable duties as directed by Management
To be available to work overtime at the request of Management
To assist with special projects