Introduction:

A growing Cape Town based (South African Software House developing Enterprise (nTier) Application Software) is currently looking for Software Support Engineers responsible for providing high-quality technical support. The Software Support Engineer troubleshoots and develops technical solutions related to software and creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.

Job Specification:

Key Roles and Responsibilities

Provide external and internal support on software queries
Maintain software components and ensure reliable deployment of new features
Setup and deploy database releases to redPanda's QA, UAT and live environments
Design, develop, test, deploy, maintain and improve software
Taking ownership of software issues, and working with our Development Teams to resolve more advanced issues when necessary
Documenting, troubleshooting and problem resolution steps independently
Responsible for collaborating with a variety of individuals and teams at all levels within the organization
Perform advanced root cause analysis on bugs and databases
Configure and maintain in house scripting
Automate and implement processes
Mandatory Skills / Abilities required to do the job:

Object Orientated Languages required
C#, Java, SQL, Bash, ASP.NET, PERL
Python experience beneficial
Exposure to programming and scripting
Knowledge of Debugging software
DB Visualizer experience
Visual Studio experience
Personal Attributes / Character traits required for this job:

Ability to communicate well across all business units
Organised, thorough and has great attention to detail
High level of analytical thinking to solve problems
Effective oral, electronic and written communication within all levels of the organisation
Ability to multi-task and can handle frequent interruptions
Can consistently follow protocol and instructions
Can work independently
Can work well under pressure
Team Player
Document processes, procedures and results.
Passionate, optimistic and has internal inspiration to get things done.
Customer service – demonstrate the ability to respond with a high degree of urgency to the needs of requests of others internally and externally.
Willingness and ability to adjust to changing conditions or priorities.
Desire to make an impact
Positive attitude
Good judgement
Decisive
Accountable

Education and General Working Experience:

Minimum requirement is Matric with a minimum of 3 years solid work related C#/Java/etc. development experience in the workplace (tertiary exposure excluded). Remuneration package will be tailored according to relevant technical experience.
Programming certification required
Microsoft Windows Desktop experience required
Ideally an IT Diploma or related Degree will be an advantage but is not essential.
Good Object Orientation experience is a must.
Experience working in an Agile development environment preferred but not essential.

PLEASE NOTE THE FOLLOWING:

Please read the Mandatory Technical Skills, Personal Attributes and Experience before applying. Regrettably we are unable to shortlist candidates for interviews if they do not meet these key requirements.
Candidates must be willing to relocate to Cape Town at their own expense if living outside the Western Cape.
Clean criminal and credit records required
Applications will only be considered from RSA Citizens, or foreign national applicants with permanent resident permits.