A very well established 5* Game Lodge in the Mpumalanga area is looking for a Spa HOD, This applicant would have a permanent employment contract working a leave cycle of 6 weeks on with 2 weeks off.Responsibilities include:Management of the spa team as well as being very much part of the team in delivering the spa menu to guests when covering another team members leave cycle. The spa has direct competition with regard to guests time in the game viewing available which is part of the overall guest rate. Spa treatments are charged as extra and the promotion and flexibility of the spa offering, treatments and retail, is vital to maintain profitability. This needs to be done in the manner of providing a quality guest service and not as a hard sell. The spa team also attend bush functions and guest meals to promote the spa, support service and get fully involved in the guest experience. It is key that any appointment maintains the sense of fun and outgoing attitude of the company which is reflected in the running of the Game Reserve. A hands-on approach to management is also expected and critical with proven experience of meeting set budgets and exceeding!If you have the skills and enjoy rolling up your sleeves – this is the job for you! Here’s what you need in your spa equipment: Qualifications / ExperienceManagement experience of a team of Beauty Therapists for at least 2 yearsExperience in the 5* Spa IndustryExperience of working in a game lodge would be an advantageBeauty Therapy International Qualification or equivalent.Hands-on with treatments, within the last 6 monthsTraining in Africology or La Stone would be an advantage.Qualification or experience in coaching/assessingProven track record in driving sales/target environmentEnglishBehaviours / SkillsAbility to generate and promote salesComputer literateGreat planning and organizational skillsExperience of ordering & stock controlStrong leadership/ coaching skills with ability to communicate effectively to different nationalities and culturesAble to self-motivate and motivate a strong teamHappy to be hands on and work alongside the teamPassion for massage and a holistic spa experienceGood training/ coaching skillsHigh degree of attention to detailPassion and pride in their workWorks well under pressureMakes decisions, takes appropriate actionGives clear direction and guidelinesAble to work within a budget and gain maximum benefit from resourcesExcellent social and interpersonal skillsAnticipating guests needs and facilitating the small touches that enhance the guest experienceSense of ownership and pride for the guest experienceGood eye for detailFlexible attitude and willing to take on tasks as necessaryAble to interact with guests and behave appropriatelyHighly sociable and confident when meeting new peopleRealistic expectations of bush life!Here’s what you’d do:Work 6 week cycles covering each other’s leave in a team of 3, followed by 2 weeks off.Management of the Spa team on a daily basis working with the Spa Manager and General ManagersMaximise revenues by meeting and exceeding set budgeted amounts in treatments and retail sales and ensure accurate guest billingPerform as part of the team with treatments and retail salesBe able to work on own covering a Spa at one lodgeBe able to provide an authentic, holistic and highly professional guest experienceMonitor standards and organise refresh training with suppliers/ Spa Manager as requiredMonthly report on Spa takings and general information of the Spa to the Spa Manager and General ManagersHost as part of a roster with the lodge team to promote the SpaWork with the team and coach, develop and support performance with the help of the Spa ManagerPlay your part in ensuring guests get the companies experience at it’s bestPackage & BenefitsPermanent EmploymentLive-in basic furnished accommodationR741.00 food allowance over and above salaryGratuities left by guestsCommission payable when budgeted amounts met on whole Spa team performance each month.20 Bed nights for family and friends annually at R500 p/p/p/night50% Company Contribution on Pension50% Company Contribution on Medical aidPlease submit your application with a professional photo of yourself and contactable references. Only shortlisted candidates will be contacted