Our Client is an international company with offices in London, Cape Town and Malta who is looking for a Spanish (Mexican) Customer Service Host to join their team in beautiful Cape Town.
This is a very exciting role within the growing Customer Support Department. Operating within the e-commerce industry, providing excellent services to the international clients and businesses.
London will also be your first stop where you will complete your training and will start working while our Client’s immigration team processes your work visa application for Cape Town. Full relocation assistance is provided by covering the cost of your flights, accommodation and shuttle service from the airport. You will be accommodated in a furnished apartment with easy access to the office and public transport.

Industry: Ecommerce
•Be in a possession of a degree or a diploma

Benefits:
+ fully paid training in London
+ the company covers the cost of obtaining your work visa
+ the company covers your flights to London and Cape Town
+ free accommodation in London
+ 3 months free accommodation in Cape Town
+ shift allowance
+ quarterly performance bonus
+ travel allowance for your return flight
+ free catering during shifts
+ free gym membership
+ free massage service

Salary: Market related

Job description:
•Responding to customer queries by telephone, email and online chats in Spanish (Mexican) Language
•Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
•Processing pertinent information into relevant databases
•Customer relationship building & management
•Problem solving tasks during shift
•Handling and taking full responsibility for customer related queries
•Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
•Performing extra tasks given by managers / shift supervisors as required

Requirements:
•Spanish (Mexican) as home/first language essential
•Fluent in English; able to communicate effectively (read, write and speak fluently)
•Be available for 24/7 shift rotations

Additional:
•Be a self-starter, self-motivated & goal orientated
•Be able to work independently yet be a team player
•Be an analytical thinker with problem solving ability
•Be deadline driven & goal orientated
•Excellent time management skills
•Be able to meet deadlines in a highly pressurized dynamic environment
•Be able to handle confidential and personal matters
•Be fully computer literate and have accurate typing skills