STI WITH RISK MANAGER DEGREE (client service manager)

Please only apply for this position if you meet the minimum requirements. MUST have FAIS credits, Risk Management qualification and experience

Area: Sandton
Salary: Market Related

Requirements:
• Degree or Diploma
• FAIS compliant or Insurance and Risk Management degree/diploma or equivalent
• Minimum of 4 years appropriate experience in the insurance and client service delivery function
• Computer literate – MS Office

Skills:
• Must be able to work under pressure and meet deadlines
• Client-orientation
• Attention to detail
• Assertiveness
• Ability to work independently in a non-structured environment
• Problem solving skills
• Interpersonal skills
• Able to prioritise and re-prioritise
• Must have business acumen

Duties (over view)
• Manage Client Portfolio in terms of R2,5 million revenue
• Responsible for service delivery in all aspects to the client
• Attend to incoming calls re client service
• Manage relations between client service and other divisions
• Coordinate and attend regular meetings with clients
• Liaise with clients at the appropriate level including Group Finance Director and Executive.
• Ensure successful renewal of insurance contracts
• Foster a sound working relationship with other functional business units
• Ensure the appropriate technical and claims delivery to the clients
• Ensure that all divisions within the Company group are delivering appropriately to the client
• Client complaints to be dealt with immediately (Personally where appropriate) and manage escalated queries
• Identify client needs and keep other Managers informed
• Ensure all products and services available within the AF Group are marketed to the clients as appropriate
• Active participation in pre-renewal audits and internal strategy meetings
• Apply the Fee Negotiation process as applicable
• Ensure that premiums are collected timeously and properly matched internally
• Ensure that technical, claims and service delivery standards are properly implemented for the client in terms of the Quality Management Systems
• Participation in the National Clients Services Forum and representation on various Industry Forums
• Preparation of budget for client servicing team and understanding the importance of client profitability
• Analyse lost business to identify trends and take appropriate action
• Ensure dissemination and understanding of new and relevant technical information, policies and procedures
• Ensure that technical, claims and service delivery standards are properly implemented for the client in terms of the Quality Management Systems
• Monitor statistics and compile management reports
• Keep abreast with the insurance markets (both local and overseas)
• Be familiar and comply with all company policies, SLAs, statutory and regulatory requirements
• Maintain a comprehensive knowledge of all standards applicable in respect of the client service delivery function
• Maintain a detailed knowledge of Risk Management concepts and techniques

Applicants unable to show evidence of relevant experience and qualifications will not be considered.
This is not an entry level or developmental position.