Our client is a niche Software System provider and they are looking for THE BEST Support Consultant to join their dynamic and growing team.

DUTIES (will include but not be limited to):
- Respond to telephonic and electronic inquiries providing clients with information and addressing inquiries regarding products and services in accordance with the company guidelines and policies.
- Provide product or service information to assist clients and/or potential clients in making a decision regarding a product which would best suit their needs
- Integration, training and support of extra's
- Monitor the effectiveness of implementation training by reporting repetitive queries lodged
- Identify and report system errors and potential improvements to the development team
- Provide continuous training on system changes
- Maintenance of training manuals
- Assist with training and consultation when required

EDUCATIONAL REQUIREMENTS:
- Tertiary qualification in Bookkeeping / Accounting / Business Management / Information Technology or equivalent
- Minimum 3 years customer support experience
- Fully Bilingual (Afrikaans and English 1st and 2nd languages non-negotiable

ADVANTAGEOUS BUT NOT A PRE-REQUISITE:
- Experience on Sales Force or similar CRM package
- Google for Business

Cost to company package of R180k per annum which will commensurate with experience and qualifications
Kindly only apply to this position if you meet the minimum requirements and are a South African Citizen. Should you not receive feedback within 14 days of application please consider your application as unsuccessful.