Urgent Placement - if you have to work 1 months notice - PLEASE DO NOT APPLY

Matric with at least 2 years experience in customer support.

Duties

• Provide support to users and partners
• Answer phones - log and answer support calls
• Assist with new version releases
• Provide written and verbal user support to Project Portfolio Office (PPO) clients
• Coordinate and manage all support activities (first, second and third line)
• Manage user satisfaction
• Managing user expectations
• Liaise with technical team
• Assist in marketing drives and initiatives due to interaction with users
• Write and send correspondence and notifications to partners and clients
• Coordinate training events