Role Summary:
To provide taxation services to the bank's stakeholders by managing a team of Tax Administrators and Officers in line with the company’s business strategy.
Job Description:
• Compile an annual work plan with each team member; taking into account the stakeholders' requirements and turn-around times
• Monitor monthly work output by the team to ensure that deadlines are met
• Review work done by the team members in line with client requirements and adhere adherence to the deadlines
• Ensure tax compliance by to SARS deadline dates
• Ensure that the Letter of Engagement (which sets up the terms and conditions of the services offered to that client) is agreed upon on client acceptance; in line with the pricing policy as per the business
• Build a collaborative relationship with the internal stakeholders by regular interactions
• Hold monthly team meetings to share business information relating to service delivery Ensure transformational target are met for own team through consideration of targets during the staff recruitment; retention and training process and utilising suppliers listed on the preferred supplier list
• Contribute to a culture conducive to the achievement of transformation goals by participating in the company’s Culture building initiatives (e.g. staff surveys etc)
• Participate in the development and implement action plans to address issues raised in culture surveys to improve results
• Address issues raised in culture surveys by participating in the development and implementation of action plans
• Create a client service culture through various required interventions
• Support and encourage staff to participate and support corporate responsibility initiative
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement
• Encourage team to generate innovative ideas and share knowledge
• Manage performance of staff by implementing performance agreements; ensuring a clear vision; agreeing on goals and objectives; providing regular feedback on performance; recognizing and rewarding achievement and take appropriate corrective action where required
• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs
• Contribute to team effectiveness by following the recruitment process when recruiting talent
• Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations; utilizing the talent grid principles and developing talent retention programmes
• Ensure self and staff understand and embrace the company’s Vision and Values by leading by example and re-enforcing values during meetings
• Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list
• Manage the billing process by ensuring that fees are taken immediately upon wrap-up of client work
• Manage debtors' collection by monitoring debtors age analysis
• Monitor collection of fees against budget for the month
• Prepare annual budget forecast for the division department
• Retain existing clients by cross-selling relevant products
Essential Qualifications:
• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees
Preferred Qualification:
• Related BCom qualification and a Higher Diploma in Tax or Taxation Honours

Experience:
• 3 - 5 years relevant experience from a Financial Institution
• 2 years People Management experience
Exposure:
• Managing a team of people
• Communicating job requirements and performance standards to others
• Creating a business plan
• Conducting performance appraisal interviews

• Conducting performance feedback meetings
• Working with clients to provide a service
• Checking performance data to measure employee performance
• Investigating and reviewing processes to improve client service
• Coaching and mentoring of others
• Enforcing disciplinary actions against employees
• Providing constructive feedback to employees
• Assuming a key leadership role
• Recruiting and staffing
• Managing business risks
Technical/ Professional Knowledge:
• Strategic planning
• Budgeting
• Financial Accounting Principles
• Performance management
• Relevant regulatory knowledge
• Governance, risk and controls
• Change management
• Principles of project management
• Business administration and management
• Business writing skills
• Business principles
• Management information and reporting principles, tools and mechanisms
• Business terms and definitions
• Service level agreements
• Communication Strategies
• Consumer behaviour
• Staff resource planning
• Client service management
• Operations planning
• Client service principles
• Employee training/development
• Organisational systems
• Diversity management
Behavioural Competencies:
• Customer Focus
• Driving for Results
• Earning Trust
• Coaching
• Planning and Organizing
• Delegation and Empowerment