Customer Services Team Leader wanted for a financial services provider in Goodwood.

Responsibilities:
Performance management of a team of a team of about 15 agents.
Manage people processes.
Performance management.
Motivation of team.
Coaching and development of team members.
Manage queries from external and internal stakeholders.
Reporting processes.

Experience:
At least 2 years experience in a Customer Support Team Leader role
Solid understanding of the customer service environment and should be able to manage (administration queries, complaints and escalation processes)
Understanding of Vision Plus will be advantageous
Qualifications/requirements:
Matric/Grade 12 Certificate
Ability to work shifts in line with the Customer Services operational hours (Mon – Sun)
Computer Literacy – must be proficient and have solid understanding of MS Office suite