Technical Helpdesk Consultant – Disability Job – Sandton, Johannesburg

Full Job description: Inbound Call Centre Helpdesk department
Education and Experience
• Matric or equivalent
• A + and N+
• Related experience and training in troubleshooting and providing help desk support
Skills and qualifications:
• Matric,
• Minimum 2years call centre customer service experience,
• Strong customer service,
• Query resolutions,
• A+ OR N+
• Printer, Notebook, Tablet knowledge
Main Job Tasks and Responsibilities
• Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures
• Log all help desk interactions
• Administer help desk software
• Identify and escalate situations requiring urgent attention
• Stay current with system information, changes and updates