We are looking for customer-focused detail-oriented support consultant that will be expected to provide first & second tier user support to clients and partners. The ideal candidate is technical in nature, but the amount of customer interaction cannot be understated. This position is by no means a boring helpdesk role, but instead is a highly consultative support role. Successful candidates will have excellent communication skills and an ability to analyse and solve technical challenges. He / she can guide clients toward accomplishing their goals. This requires learning the details of the problem, designing a solution, testing the concepts, and leading them to success.

Support Responsibilities
? Provide written and verbal user support to  clients
? Coordinate and manage all support activities (first, second and third line)
? Manage user satisfaction
? Managing user expectations
? Liaise with technical team
? Assist in marketing drives and initiatives due to interaction with users
? Write and send correspondence and notifications to partners and clients
? Provide support on a wide variety on internal projects
? General office administration

Skills and Experience Required
? Minimum 3 year diploma / degree
? B Average in Grade 12 (Mathematics a must)
? 3 years + Work Experience
? Knowledge of support in IT / technical environment
? SQL or other DML experience
? Knowledge & experience with xml & html file structures
? MS Excel (Advanced)
? Consultant
? MS Project
? MS Visio
? MS Word
? MS PowerPoint
? Outlook
? Basic internet usage
? Support / call centre experience
? Basic knowledge of project management