Our client plays a key leadership role in the South African asset management industry. They are situated in the Southern Suburbs nestled under the shadow of Table Mountain in the Western Cape.

Purpose of the Technical Support Engineer, is to support the Network Engineer in ensuring the smooth running of the company’s networking and server systems, while maintaining a high level of security. Providing support to the helpdesk team in resolving complex desktop issues relating to applications and operating systems.

To qualify for this role you will need:
Technical/ professional qualifications:
Experience with MS Azure Administration, Intune and System Centre Configuration Management (SCCM).
Experience with Windows Server 2016 and above.
Knowledge of Oracle Linux and Networking equipment (e.g. HP Aruba) experience would be advantageous.
5 – 7 years technical support experience.
Experience in Microsoft 365 applications and Windows technologies.
Experience of Windows Hyper V.
Knowledge of HP Aruba, Ubiquiti and Extreme network switches would be advantages.
Knowledge of the Datto cloud backup portal would be advantageous.
Knowledge of IP cameras would be advantageous.
Knowledge of Ubiquiti access points would be advantageous.
Knowledge of Veeam backup technologies would be advantageous.
Knowledge of Exchange Hybrid and associated operations.
Basic PowerShell skills.

Key responsibilities are:
Installing and/or upgrading Windows servers and systems.
Trouble-shooting systems and server errors.
Creating, administering and maintaining virtual machines in Microsoft Hyper-V.
Monitoring and updating the Windows codebase (servers and workstations).
Acting as a backup for ad-hoc network switch configuration changes
Monitoring and maintaining the Ubiquiti Wi-Fi infrastructure.
Managing user access.
Monitoring and maintaining system backups.
Monitoring and performing restores on the Datto Office 365 platform.
Reviewing and maintaining IT process documentation.

Behavioral competencies:
The ability to work independently.
Taking ownership of tasks and show commitment to delivery.
Analytical thinking and problem solving.
Organizing and time management skills to ensure that work time is used efficiently.
Enjoy collaboration and teamwork.
Have excellent communication skills.
Have excellent listening and strong emotional intelligence.
Pay high attention to detail.
Display good decision-making and judgement.
Have learning agility (curiosity and willingness to learn).