Job Description:

To learn and know our products by heart
Client support – using best suited electronic means available (ticketing system, monitoring, remote connection, mail, telephone, Skype)
Capturing, reporting and analyzing of support tickets and problems associated
Prioritizing tickets and insure frequent updates for / from the client and internal team
Analyzing symptoms to determine underlying problems
Resolving issues or escalate to Level 2 Support Engineer, but follow up until resolved
Troubleshooting front end and back end (SQL as well as other databases)
Application testing
Know and adhere to support regulations for each client according to SLA
Promote and foster good working relationship with direct team, other departments & clients
Be on duty at all time during your shift as specified. We offer support 24/7 either in the office or on remote standby
Working shifts from 7 to 4 or 10 to 7
Be on standby after hours as per roster

Qualifications:

Matric
Relevant ICT education (diploma etc) with a database module in the course
Experience with SQL/Oracle database
Experience with Linux (specifically Oracle or RedHat)
All of the above with above average results
Energetic and self-driven
Good communication skills
Good problem solving skills
Good reporting skills (written and oral)
Attention to detail
Ability to multitask
Ability to work under pressure
Team player
Own Transport
This position is a support position, therefore: shifts will be rotated between being on support office bound or being on remote standby.
Must be willing to work from 07:00-16:00 or 10:00-19:00 varying weekly
Must be willing to work 1 evening support week per month