TITLE : Travel Consultant – Retail
LOCATION Sandton

DUTIES:
• Creative planning and designing of itineraries
• Managing the reservations process for bookings in a manner which ensures guest budget is achieved
• Handling of bookings from quote to finalising, invoicing and travel documents
• Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues.
• Emergency duty will be on a rotational basis as per the Retail Emergency BOP
• Working hours early and late shift on a weekly rotational basis
• Calm and professional manner of servicing agents and guests
• Proactive selling of our products and services ensuring the best possible safari for the guests

KNOWLEDGE REQUIRED:
• A passion for delivering service excellence
• An in-depth knowledge of Tourplan advantageous
• A good knowledge of South Africa, Southern and East Africa preferable

SKILLS REQUIRED:
• Communication skills and a good command of the English language
• Time & desk management
• Computer skills
• Attention to detail
• Elaborating in writing explanations or descriptions
• Working in an orderly manner
• Exceptionally customer focused
• Sense of urgency
• Passionate about guest delight
• Diligence and self-motivation to meet deadlines and keep on top of your job
• Willingness/ability to share information and teach and inspire others

PREVIOUS WORK EXPERIENCE REQUIRED
• Minimum of 4 – 6 years previous inbound tour consulting experience required
•
SALARY R15000 to R17500 per month