Training and Development Facilitator
Umhlanga Ridge
R10000-R13000 per month CTC based on experience
TECHNICAL KNOWLEDGE

• 2- 3 years prior telesales training experience within a telecommunications sales environment
• Must have an in-depth knowledge of telesales and outbound contact centre operations
• Must have Matric
• Proficient in Microsoft Office and PowerPoint

The main requirement of the Training & Development Facilitator is to deliver telesales training to all business units with the goal of increasing sales and improving overall service delivery and to effectively facilitate training and development interventions. The person fulfilling this role will also be required to continually develop all training material so that it remains up-to-date and in-line with Company staff and business requirements.
Key Accountabilities:
• Conduct telesales training of new and existing employees, enabling them to meet campaign sales targets
• Design and develop sales training programmes and course material
• Conduct training and skills gap audits on an ongoing basis, and implement development and coaching plans to address the gaps to improve sales
• Ensure that all reports and tasks are actioned timeously
• Maintain a culture of learning across all business units within the organisation
• Facilitate the induction for new employees

Hours of Work: Normal working hours will be Monday to Thursday from 09:00 – 18:00pm, Fridays from 09:00am – 16:00pm, Saturdays as and when required, marathon shifts 8 am – 8pm as and when required