Kendrick Recruitment are searching for an experienced Direct Travel Consultant for a top luxury lodge & hotel group, with the position based in Johannesburg.We are looking for a creative, independent, dynamic, enthusiastic, service driven team player to join Our client’s Direct Team in JHB. The successful candidate will report to the Reservations Manager.Please note, applicants must have at least 2 years of reservation experience, preferably in a tour operating/travel company environment.KNOWLEDGE REQUIRED:A good knowledge on any of the destinations that the company promotes – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, SeychellesA good knowledge on FIT and Groups policies and proceduresCommunication skills and a good command of the English languageTourplan reservations systemSKILLS REQUIRED:Time & desk managementComputer aptitudeUnderstanding of travel industryAttention to detailElaborating in writing explanations or descriptionsExceptionally customer focusedCreativeness, flexibility, high energy and patienceSaturday duty and cell phone duty on a rotation basisPublic holiday duty and cell phone duty on a rotation basisWorking hours – shift work required (07:00 – 15:30 & 09:30 – 18:00) on rotation basisAn independent, curious and “can do it” natureA good knowledge on any of the destinations that the company promotes – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, SeychellesTourplan reservations systemCreativeness, flexibility, high energy and patienceMust have at least 2 years reservation experience preferably in a tour operating or travel agency environment, not hotel or car rental reservationsKEY OUTPUTS:Calm and professional interaction with both suppliers and travel planners, telephonically & via emailCreative and out of the box planning and designing of itinerariesHandling reservation requests either email or telephonicProcessing of reservations from quote to finalising, including reservations, invoicing and travel documentsProfessional servicing of our dynamic direct guestsProactive selling of our products and services ensuring the best possible safari for the guestSaturday duty and cell phone duty on a rotation basisPublic holiday duty and cell phone duty on a rotation basisWorking hours – shift work required (07:00 – 15:30 & 09:30 – 18:00) on rotation basisBackup for colleagues when they are away from the officeExpanding product knowledge through attending training sessionsAn independent, curious and “can do it” natureUpholding the cornerstones of the company’s philosophy ... Care of the people, Care of land, Care of the wildlife Salary: R16,000 per month (CTC)Should you feel you are the ideal candidate for this position, please apply with your updated CV, recent head & shoulders photo as well as references ASAP! Please note: Due to high volumes of applications received, should you not receive correspondence from us within seven (7) working days of submitting your application, please consider your application for this position as unsuccessful. You are welcome to apply for any other positions that we may advertise in the future.