Operation/Vendor Manager
URGENT /MIDRAND
Negotiate operational, provisioning and assurance
requirements within the ambit of existing contractual
commitments.
Accountable for the operational performance of service
providers and 3rd Party vendors appointed by Enterprise
Technology.
Define with guidance from ENS team, Operational Level
Agreements (OLA) and Key Performance Indicators (KPI)
for all vendors.
Meet with providers and vendors regularly ensuring
OLA/SLA/KPI compliance.
Interact with finance department regarding credits or
rebates from vendor based on SLA breaches.
Manage all escalations between Enterprise Technology and
the providers ensuring appropriate outcomes within
acceptable timeframes according to OLA/SLA/KPI.
Process capacity changes, manage cancellation of circuits,
etc., ensuring Supply Chain process is followed, PO’s are
arranged, signed off etc.
Ability to deal with vendors both locally and international,
often without face to face engagment.

Financial
Monthly update as input into budgets, Product
Management, OPCO briefings and planning/projects
Keep record of and maintain all Core Capacity Costings.
Management of ENS Purchase Order Process from
inception to end.
Validate and authorize supplier invoices, query any
differences etc.
Arranging and Managing of the Renewal of Agreements e.g.
Telehouse, MainOne, including PO process.

Administration
Presentation preperation - MD Report, OPCO Meetings or
as required. Ability to draw information from multiple
sources and consolidate into meaningful data for
presentation to management.
Must possess excellent oral and written skills and the ability
to communicate well with others.
Must be able to work independently or on a team with other
administrative professionals.

Business Analytics
Improve/define processes for handover of incubated
products to other support team verticals within business.
Improve/define processes for handover of incubated
products to other support team verticals within business.
implementing new operation processes within the
organization

Project Management
Ability to complete special projects by organizing and
coordinating information and requirements; planning,
arranging, and meeting schedules; monitoring results.
Applying project standards and project methodologies.
Experience Previous experience working for an Internet service provider
or telecommunications company in a similar role.
Vendor Management
Financial Experience
Project Management
Business Analysis or Process Engineering
Good working knowledge of MS Excel, Word, PowerPoint,
Project.
Good communication skills