Main Objectives:

1. Generate and fulfil business requirements within One and Only, providing technical solutions and servicing the technical aspects to Inhouse service quality standards.
2. Provide leads to Gearhouse Sales division - generating more business for the company in corporate clients and annuity income as well increasing Group presence in high profile venues.
3. Manage operational logistics, resources and personnel within the One and Only venue.

Responsibilities:

Administration:

• Attend production meetings within the One and Only venue.
• Give comprehensive and accurate quotation requisitions to Inhouse administration.
• Check and authorise quotations prepared by Inhouse administrative staff.
• Follow-up with clients regarding unconfirmed quotations.
• Where necessary, notify Inhouse administrators of the need to revise quotations to fit budget constraints or changed specifications.

Financial:

• Understand and maintain turnover targets for the One and Only Venue.
• Realise profit margins by managing costs in the One and Only Venue, ensuring that all expenditure is authorised by his/herself and Lagoon Beach (if appropriate).
• Attend and contribute to monthly financial meetings, if required

Clients:

• Broaden the client base and retain existing clients through excellent service.
• Upsell Events where possible

Business Development:

• Promote the Group to all One and Only clients not currently utilising Inhouse services or products.
• Promote One and Only as a venue.
• Follow up with clients who do not have equipment suppliers when booking a venue at One and Only.

Operations and Quality Control:

• Plan and schedule all confirmed jobs on a weekly basis and make sure that all relevant personnel and contractors are aware of the schedule.
• Keep operations personnel updated regarding technical information.
• Check that the transport arrangements for equipment and personnel on each job have been arranged, if applicable.
• Confirm that any miscellaneous production issues such as casual labour, subhires, etc have been resolved.
• Monitor the set-up, rehearsals and operation of each event to ascertain technical quality and client satisfaction.
• Solve any unforeseen onsite problems that may be beyond the capabilities of the personnel assigned to the show.
• Enforce Inhouse safety standards at all times.
• Ensure that all jobs for the venue meet with the One and Only management's expectations

Hire stock:

• Monitor equipment usage and make recommendations regarding adaptations to current stock holding to service the corporate market.

Personnel:

• Manage all IVTM One and Only staff members, ensuring that they are employed in the positions most suited to their abilities.
• Encourage and accommodate training initiatives implemented by the National Training Officer.

General:

• Assist management with any other duties as may be required.

Requirements:

• Matric
• Technical management course or equivalent on the job experience
• Previous venue management experience

Skills:

• Excellent negotiation, communication and organisational skills
• Excellent interpersonal skills
• Strong administrative and quote preparation skills
• Good project management skills
• Comprehensive knowledge of the technical conference and venue services requirements
• Ability to cope under pressure and multitask
• Ability to adapt to new surroundings
• Ability to problem solve effectively and timeously
• Client relationship management
• Numeracy skills

Knowledge:

• Technical knowledge
• Excel
• Word
• Outlook
• PowerPoint
• Strong Audio Visual knowledge
• Strong client liaison skills and experience
• Knowledge of a hospitality environment

Personal Attributes:

• Passionate
• Personable
• Influential
• Persuasive
• Organised
• Time conscious
• Attention to detail
• Dedicated to high standards
• Team player