Large Telecommunications firm is seeking a Voice Engineer to take responsibility for the on-site and remote support of end-users, end-user devices and the configuration of ICT hardware and software.

Some duties:

Provides technical and business support to internal and external customers
Provide support to the sales team
Work flexible hours and travel to client sites occasionally
Maintain product/support knowledge base
Skills & Experience:

Basic understanding of Asterisk Telephony Server.
Basic understanding of Session Initialisation Protocol (SIP)
Medium level understanding working knowledge of Linux Operating Systems
Medium level understanding and working knowledge of networks and network infrastructure
High Level working Knowledge of SIP endpoints (handsets and gateways)
Experience of interaction with customers and handling difficult situations
Experience of supporting client server based applications
Methodical and good problem solver
Able to grasp technical concepts and tools easily
Basic Knowledge of data architecture principals
Good customer facing skills and able to confidently communicate with clients
Excellent English Language verbal and written communication skills
Able to build relationships with clients
Good multi-tasking skills - Flexibility in approach
Ability to handle stressful situations in a highly pressurized environment

Should you not be invited for an interview within 48 hours of applying, please consider your application as unsuccessful.