IBM
Sandton,
South Africa
http://www.ibm.com/
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IBM, a global technology and innovation company, offers a wide range of technology and consulting services. They have a broad portfolio of middle-ware for collaboration, predictive analytics, software development and systems management. As the planet becomes more digitally interconnected, IBM helps their clients to become ‘smarter’; they fully utilize their business consulting, technology and R&D expertise. IBM also works with works with organizations and governments to build systems that improve traffic congestion, availability of clean water, and the health and safety of populations. The company invests more than $6 billion a year in R&D, with IBM Research having received recognition beyond any commercial technology research organization. Specialties from IBM include IT Services, Consulting, Business Analytics & Optimization, CRM, ERP, security, software, strategy, storage, disaster recovery, enterprise architecture, BPM, Smarter Planet, Outsourcing, semiconductors, and microprocessors.
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Added 18 Jul 2013 by a current employee
I am a contractor working for IDC (IBM) for a while now and working for a specific account within IBM might have some issues and needs to be reshaped if they still want to keep the account with IBM. Management structure and skills: I would first like to start with management in general and all I can say is that I really wonder if we will really get there or really impress "the client". There is a lot of politics going on, which to me is unhealthy and unfair towards others. We have a lot of newcomers in the office who have not been here for 3 months fully, but already have climbed up the ladders that others are struggling for for the past few years. I came in from another account and I had to prove myself by starting from the bottom. Still, with all the knowledge and experience, I am still at the same spot and even if i apply for certain positions, it's either they already have someone for the position, but they just sent out the vacancy just for formality purposes or someone that has not even had the experience of working on the overall platform, will get the position. I have even noticed certain individuals ignoring comments from TL's when there is a call in the queue and that specific person will just say 'I am busy' and not help. I find that very unprofessional but that shows that the TL's is not being listened to, which often causes confusion for other agents who will ignore that request of going 'available' due to the fact that certain people are not leading by example. Growth and career opportunities: on this topic there is not a lot to say as it has been proven in the past on numerous occasions that experience is not what counts here, but more the politics of if 'I like you, and if I don't like you, you will not get the position.' knowledge is power, but if we only hire people based on skin color, looks and where they come from the quality and consistency of the help desk seriously goes down. Salary increases and motivation in general: On this aspect, I have asked several times to many people and no one is able to give a proper feedback on this topic. Everything goes up: Rent, Groceries, Taxes or VAT, but in terms of salary, nothing.
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