Job Brief
We are seeking an assistant Tasting Room Manager that can assist in creating an immersive experience which captures the imagination and can build an emotive connection between our guests and brand alike

Position Objective

We are seeking a self-starter who has the ideas and drive to assist in the launch and success of our new Tasting Room experience. Candidates must be professional, articulate, hard-working, show strong leadership who can handle multi-tasking in a fast-paced environment.
The ideal candidate will assume responsibility for and oversee day-to-day floor operations in the Tasting Room with the core focus of driving sales. The position requires an outgoing, well organised, self-motivated and disciplined individual who is focused on the customer’s experience and driving sales. She/he will make sure that great communication channels are available to the team and assist with overall management of the Tasting Room during working hours to ensure service excellence and that the brand values are always met.

Key Duties and Responsibilities

Oversee the day-to-day operations of our Tasting Room which includes tastings, visitor relations, tours, staff performance and sales
Train and manage Tasting Room ambassadors
Stock management of wine, retail merchandise and tasting room supplies
Partner with wine educators, winemakers and production staff to ensure that Tasting Room staff receive the appropriate level of sales, product and general wine education and training
Coordinate hospitality events, such as consumer tastings, VIP tastings, and wine club events
Appropriately manage purchasing transactions, including operating POS and accounting for daily sales. Ensure that daily cash management controls are correct and complete
Maintain performance metrics to monitor direct sales results locally and internationally
Coordinate shipping to customers and wine club members
Ability to work most weekends and some holidays
Core Customer Service Competencies
Demonstrates professionalism, respect and dignity (even in difficult situations) whilst interacting with internal and external clients/customers and employees
Demonstrates initiative in problem solving, instituting temporary measures if necessary while seeking permanent solutions within scope of authority
Maintains high ethical standards and confidentiality in the performance of duties and interactions with internal and external clients/customers and employees
Safeguards and uses assigned organisational property in a manner that promotes timely customer service. Demonstrates professional and cooperative support of other staff members regardless of position or department
Contributes to team tasks and endeavours with enthusiasm. Sets example of excellent customer service for others. Takes ownership of results. Demonstrates commitment to understanding internal and external client/customer expectations and consistently meets or exceeds those expectations
Demonstrates an understanding to the organisation’s key performance indicators. Has effective communication skills (written and verbal) and ensures communications are appropriate for intended audience.
Shows a customer centric approach to internal and external client/customer needs and concerns with a sense of urgency.
Acknowledges excellent customer service in other employees.

Requirements and Attributes

Own vehicle and valid driver’s licence
Well-spoken and professional
WSET OR Cape Wine Academy qualification
All applications submitted must contain:
• Updated CV with contactable references
• Tertiary Education certificates
• Copy of driver's licence
• Written reference letters,
• A recent profile photo