F& B / Restaurant Manager Stellenbosch Cape Winelands

This established is on a Boutique Wine Farm and Up Market Restaurant F&B Establishment.

We are looking for a F&B / Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.

Coordinating daily management of the restaurant, wine tasting, picnic, conferencing & events operations

Delivering superior food and beverage service and maximizing customer satisfaction

Responding efficiently and accurately to customer complaints

Restaurant manager responsibilities include maintaining the event & restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee and manage the dining, events, picnics and wine tasting areas, check-in with customers and balance seating capacity.

Back of the house management experience is also essential, as you’ll hire qualified cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.

We’ll expect you to lead by example and uplift our staff during busy moments Ultimately, you will ensure our restaurant and events facilities run smoothly and customers have pleasant experiences.

Responsibilities

Coordinate daily Front of the House and Back of the House restaurant operations

Deliver superior service and maximize customer satisfaction

Respond efficiently and accurately to customer complaints

Regularly review product quality and research new vendors

Organize and supervise shifts

Appraise staff performance and provide feedback to improve productivity

Estimate future needs for goods, kitchen utensils and cleaning products

Ensure compliance with sanitation and safety regulations

Manage the estate & restaurant’s good image and suggest ways to improve it

Control operational costs and identify measures to cut waste

Create detailed reports on weekly, monthly and annual revenues and expenses

Promote the brand in the local community through word-of-mouth and restaurant events

Recommend ways to reach a broader audience (e.g. discounts and social media ads)

Train new and current employees on proper customer service practices

Implement policies and protocols that will maintain future restaurant operations

Requirements

Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role

Proven customer service experience as a manager

Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

Familiarity with restaurant management software, like Spacebiz, Micros, Dineplan etc.

Strong leadership, motivational and people skills

Acute financial management skills

A degree in Business Administration; hospitality management or culinary schooling is a plus.

Own transport