Housekeeping Manager.

Exclusive 5* Game Lodges Retreat - Limpopo - Hoedspruit

Qualifications & Requirements:

Valid RSA Driver's License
Vaccinated against COVID-19
Proficient in Office Suite and Email
Exceptional Guest Relations skills
Ability to manage staff
Understanding and ability to manage the storeroom & housekeeping department
Ability to plan ahead and problem solve
Financial experience in budget control, stock takes and stock control

Experience:

Previous experience in a Big 5 reserve and 5-star lodge is necessary
Previous housekeeping supervisory experience
Experience in stockroom and delivery management processes

Package

Salary is negotiable depending on experience and references
Accommodation
Meals while on duty
21 days on 7 days off work cycle
15 days of annual leave
Provident Fund

Responsibilities

Responsibilities include but are not limited to:

Implement and monitor policies, processes, and standards to ensure effective high-quality housekeeping service is provided to guests
Implement and monitor processes to understand housekeeping needs and expectations of guests, and report on these
Implement and monitor processes that facilitate immediate response to housekeeping requests received from guests
Provide direction, oversight, and guidance to the housekeeping team
Ensure daily housekeeping workflow is completed timeously as set out
Ensure the housekeeping discrepancy report is handed to the general manager timeously every day as set out by your daily workflow
Attend and or conduct morning briefing with the housekeeping team
Daily linen count
Monitor laundry department and ensure laundry is up to date and that the linen cleanliness is up to standard
Implement and monitor with senior Food and Beverage leaders and supervisors, fellow housekeeping, and the stewarding department to ensure effective par-stock levels for utensils, chinaware, glassware, flatware, hollowware, cutlery, and other items required for the operation of the housekeeping department
Ensure the housekeeping department implements all relevant security and health and safety policies, processes, and procedures ensuring compliance with local legislation
Implement and monitor the implementation of an effective keys control system for areas relevant to the housekeeping department, ensuring the safety and security of residents, equipment, and supplies
Facilitate communication and collaboration of housekeeping team across the organization
Support the housekeeping function to implement and monitor an effective pest control system for housekeeping areas and monitor and report the effectiveness of the system
Ensure the housekeeping team provides impeccable, intuitive, and proactive customer service to guests consistently
Implement and report on team daily service and operational objectives
Organizing the whole delivery process in store
Ensuring the stockroom is organized
Managing delivery paperwork and identifying and escalating any discrepancies
Prioritizing deliveries based on product turnover, management requests and newest products first
Managing, developing and motivating the stockroom team, making sure they understand the importance of stockroom processes and safety
Supporting management with stock accounting paperwork
Organizing and managing stockroom costs
Assisting the store in reducing loss by ensuring all stock is accounted for
Processing recalls and faulty items and returning them to suppliers
Driving productivity within the stockroom
Having an awareness of store operations and workloads; supporting the team where necessary

Financial

Stock control and stock takes
Maintain the correct allocations of expenditures

Attributes

Mature and responsible

Well-spoken, well-groomed and presentable

Strong leadership capabilities

Positive attitude and approach toward teamwork

Hands-on approach to the guest experience

Ability to take initiative and problem solve

Excellent guest interaction skills

Passionate and pro-active towards personal growth and training