JOB ROLE:
You will ensure that the highest standards of hospitality is demonstrated at all times and that all guest requests are dealt with in a prompt and courteous manner. In addition to assisting guests with luggage, Porters are also responsible to collect and distribute post and parcels, deal with general enquiries and ensuring the lobby is always clean and tidy.

JOB SPECIFICATIONS:
• Previous experience working in a luxury 4 or 5 star hotel.
• High school certificate or equivalent.
• Basic computer skills.
• Commitment to delivering a high level of customer service.
• Be a good team player.
• Flexibility to work a variety of early and late shifts.
• Excellent communication skills.
• Good command of written and spoken English.
• Driver’s License is preferential.

JOB DESCRIPTION:
• To be present at the Concierge/Reception Desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
• Ensure the drinks station is clean and stocked and offer each guest a drink on arrival.
• Escorts guests to room, placing luggage in room assigned by front desk.
• Delivers faxes, messages, packages and flowers to guest’s rooms and other venues.
• Provide items on loan to guest and collect the items back from guest before departure. Inform Receptionist to charge items given on loan, if applicable.
• To provide an efficient luggage storage, delivery and collection service.
• Ensure that the guest has verified that all luggage has been accounted for.
• Transport departing guest’s luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.
• Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
• Assist the Concierge Consultant on duty with his/her duties during busy periods and breaks.
• Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.
• Perform any other works as and when assigned by the management.