A luxurious and upper-class Chateau & Villas Guesthouse is looking for an experienced “Revenue
Manager” to join their team on a full-time permanent basis in Franschhoek, Cape Winelands.

Excellent compensation package on offer, which consists of a very good base salary (subject to
qualification and or experience) plus internal career advancement opportunities.

Position Overview:

We are looking for a dynamic, self-motivated individual with the right experience and skills who will
ensure the smooth running of the revenue management department, where all aspects of the hotel and
guesthouse’s reservations and meeting & events inquiries are managed and handled.

Key Performance Areas:

• Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations.
• Daily pick-up analysis, strategy adjustments and reporting.
• Perform competitive benchmark studies and follow market trends.
• Create and maintain a 12 month rolling demand calendar.
• Create and develop pricing strategies
• Provide weekly dynamic forecast of expected results, variances and budget comparisons.
• Manage and oversee strategy for all 3rd party distribution
• Responsible for assessing, analysing and pricing group business strategies
• Analyze overall monthly hotel performance and provide summary report with recommendations to improve long term strategies.
• Ensure all related systems are configured correctly, validated and working to full capacity
• Oversee and audit the standards and operations of the reservations department.
• Ensure web site booking process is maintained up-to-date and functional.
• Ensure hotel personnel is fully competent in the use of all systems
• Work in liaison with hotel sales and reservations departments as a team.
• Regularly check the input and the quality of data (segmentation, denials tracking, etc.) points.
• Conduct quarterly property performance review and develop strategic and tactical action
• Responsible for best practice standards to include: competitor analysis; environmental scanning; market modeling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts
• Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc.).
• Reduce the cost of distribution by finding new less expensive means of delivering business
• Prepare outline for and support the annual revenue budget process.
• Inspire Hotel’s HODs to further embed a revenue management culture.
• Advice and coach the client in other operational areas.
• Any other reasonable requests made by management.

Requirements:

• Hotel Revenue Management experience.
• Relevant qualification in Hotel Management, tourism or Economic Studies (Beneficial, not compulsory)
• Familiar with the hotel operations, available technology (PMS & RMS) and all distribution channels.
• Understand the dynamics of regional & local markets, as well as local competitors and events.
• Bilingual (English and Afrikaans). Excellent verbal and written communication skills.
• Computer literate and experience with Excel.
• Knowledgeable of hotel technology: PMS, Channel Manager, GDS, CRS, Extranets
• Valid driver’s license

Personal Attributes:

• Excellent interpersonal and communication skills
• Team-player
• Work under pressure
• Self-motivated and well organized
• Great work ethic
• Deadline driven
• Business Development DNA and commercial minded.
• Strong sense of need for achievement of goals and success.
• Sound ability and knowledge to develop standards of operations and strategic processes
• Good analytical and numeric skills for fast data crunching.
• Ability to work under own initiative in a highly pressured environment.
• Good listening skills and the ability to anticipate business needs.
• Able to develop relationships with 3rd parties and the hotel team.
• Capacity to read situation, understand environments and respond accordingly
• Capable of prioritizing between revenue generating actions and time-consuming tasks with low yield impact.
• Well-developed interpersonal, adaptive influencing and supervisory management skills
• Willingness to travel and ability to interact professionally with other cultures
• Mentality of client service and taking responsibility beyond direct duties.
• High level of motivation, determination and commitment