2 x Project Administrator (Help Desk Support)

A Healthcare Company who is passionate about providing Clinical Care to HIV positive adults, children and adolescents is currently looking for a dynamic and driven 2 x Project Administrator (Help Desk Support) based in Pretoria


The incumbent will be responsible for conducting public health research.

Education, Training and Experience
• Basic qualification grade 12 or equivalent
• Ability to read and understand South Africa’s official languages
• Writing ability
• Computer literacy in Ms Office and software
• Minimum 3 years’ working experience, preferably in a call center or in customer service
• Strong organizational and multitasking skills, and a proactive approach
• Communication, Customer Care and Listening Skills
• Ability to function in a multi-disciplinary team
• Passion for helping people
• Knowledge and ability to apply the Batho Pele principles
• The ability to work with clients and resolve the queries
• Good communication and interpersonal communication skills

Key performance areas

• Provide accurate responses through the helpdesk system to questions submitted by pregnant women, using FAQs
• Receive and review incoming messages e.g. queries, complaints, compliments through the system
• Refer complicated questions to that require the response of a trained health care professional (Midwife)
• Coordinate with team members to ensure responses to 100% of the questions raised for the day
• Monitor the functionality of the system, and immediately report system errors
• Report daily messages received and resolved
• Assist in compilation of weekly and monthly report

Only short listed applicants will be contacted. Applicants, who have not been contacted within 2 - 3 weeks of the closing date, should assume that their application has not been successful.
SM Placements is an equal opportunity employer.