Chief Operations Officer - Pharmaceutical, Retail required for an organisation based in Nairobi, Kenya to oversee the entire organisation's ongoing operations and procedures.

You will be the organisation's second-in-command and responsible and accountable for business operations, efficiency and performance.

The COO is a key member of senior management and is accountable for executing the growth strategy of the Company supervising the entire organisation's day-to-day operations reporting directly to the Chief Executive Officer (CEO).

You will be responsible for executing and driving progress of all the multi-site, multi-product operations. In addition, you will be responsible for providing collaborative leadership over each of the key functional areas of procurement, warehouse operations, retail design and marketing activities.

The ideal candidate will be an experienced and efficient leader, able to maintain control of diverse business operations. You will be responsible for working with the organisation to meet company goals and objectives through planning, leading, organising, and controlling organisational resources.

You should be a doer first with the mandate, credentials and desire to act as well as train and lead. It is important that the COO operates with the highest level of integrity, collaboration and trust and is committed to upholding the Pharmacy values.
The goal is to maintain and improve where needed, the functionality of business to drive extensive and sustainable growth of the company within 1-2 years.

Qualifications
• Bachelors degree in Business
• MBA would be an added benefit.
• Experience in Pharmacy operations or drug manufacturing an added benefit.

Requirements
• Proven experience as COO or relevant role in Retail Chain Operations (minimum of 8 years)
• International Retail Company Operations experience preferred
• Understanding of and or experience in business functions such as Retail Chain Operations and supporting central functions such as IT, Procurement, Logistics, HR, Finance, Marketing, business development
• Demonstrable competency in strategic planning and business development.
• Working knowledge of data analysis and performance/operation metrics.
• Working knowledge of IT/Business infrastructure and MS Office.
• Outstanding organisational and leadership abilities.
• Excellent interpersonal and communication skills.
• Aptitude in decision-making and problem-solving.
• MBA is a plus.

Primary Responsibilities
• Implement business strategies, plans and procedures in managing fast growing, international standard pharmacy chain.
• Grow the top line of the business with appropriate marketing and building partnerships, and by ensuring the pharmacies provide excellent customer service to build a loyal client base. Improve the bottom line by ensuring all operations run efficiently and effectively at all times.
• Assist the CEO in developing and building the platform for enhanced, highly scalable, multi-site operations.
• Execute and maintain financial, operational and customer service success of the chain.
• Preparing and maintaining internal Standard Operating Procedures.
• Set comprehensive goals for performance and growth
• Establish policies that promote company culture and vision
• Implement appropriate systems and controls to achieve the objectives and minimise fraud.
• Oversee daily operations of the company and the work of executives (Procurement, IT, Sales/Retail Outlet Operations, Logistics)
• Lead employees to encourage maximum performance and dedication
• Evaluate performance by analysing and interpreting data and metrics
• Participate in expansion activities (investments, corporate alliances etc.)
• Manage relationships with partners/vendors, all other stakeholders
• Ensure timely reporting of monthly results to the Board.
• Report on results and operations at quarterly Board meetings.

Remuneration
• Commensurate to Skill level, history of successful performance and leadership experience.

Should you be interested in pursuing this opportunity further, please email your most recent, up to date, very descriptive CV that outlines all your relevant Experience, Job Functions and Responsibilities.
Remember the more the information the better. In this way, you will ensure your CV represent you correctly and we can get a good understanding of what you have to offer.
Should you not receive any response from us within 2 weeks after your date of application, please accept your application as unsuccessful and your CV will be kept on our database for any future suitable positions.