JOB PURPOSE

To manage the implementation of the organisation's internal and external communication strategy using a full range of communication materials and platforms

KEY PERFORMANCE AREAS

Contribute to the development of departmental operational plans and consider impact of decisions on the section
Decide/contributes to decision-making based on precedents, standard practices and policies and procedures
Collate, develop and drive work plans in line with business unit plans and align staff with plans and performance expectations
Manage risk and ensure compliance to policies and procedures, and provide input into changes to policies
Implement the organisation's internal and external communication strategies by conceptualising and producing communications products for internal and external stakeholders of the company
Draft and design materials and products for use via print, electronic, online broadcast media channels including but, not limited to: opinion pieces and articles; e-mail notices, media releases; letters to the editor and web articles on the internet.
Develop material for staff consumption such as newsletters, notices, articles for placement on the intranet, PowerPoint slide presentations and various other materials as required
Constantly explore, use and optimise new and appropriate communication methods, vehicles, technologies and channels to reach the company’s internal and external target audiences
Develop and monitor delivery on a content management plan for the intranet and website
Conduct research on the latest developments in communications to ensure a leading edge to the services offered by the Communications business unit
Participate in projects across the company, providing planning, guidance, support and direction in conceptualising and crafting messaging and materials
Deliver written concepts and plans for events and campaigns and deliver materials according to own, as well as internally- and externally-driven deadlines
Oversee the implementation and delivery of communication products for internal and external projects, events and campaigns as required by the various company's departments or for delivery to the company’s external stakeholders
Establish and maintain activity calendars, task lists and action items for the delivery of communications products and report on progress regarding their timeous delivery Assist in building a collaborative partnership with identified internal and external company's stakeholder segments to deliver appropriately on communications plans, campaigns and materials
Provide reports and analysis on surveys conducted by the company
Deliver presentations as required
Identify opportunities for and assist in conducting research where necessary
Identify appropriate service providers to deliver on targeted products and manage the Communications business unit’s relationship with these service providers
Supervise staff, effectively allocate and review output to ensure quality assurance, and facilitate delivery of section specific outputs based on established knowledge, processes and systems.
Monitor, manage, support and report on delivery of responsible staff members
Coach and provide feedback to staff on the execution of their work
Conduct performance reviews of staff and motivate final performance scores and levels in moderation
Conduct regular administrative duties, as required in the execution of the function

EDUCATION, SKILLS AND EXPERIENCE

A degree in communications or equivalent
10 to 15 year’s experience as a journalist, writer or editor
Demonstrated experience in delivering a variety of multi-media communications products and strategies
Demonstrated experience in writing, editing and proofreading skills
Demonstrated experience in communication skills (written and verbal)
Demonstrated experience in research and in interviewing a variety of different sources for information gathering to derive leading edge communications products
Ability to multi-task
Collaborative and dedicated approach to work
Deadline-driven
Strong event management and event oversight skills
Able to deliver on often shifting and short deadlines
Ability to advise and engage at all levels of the organisation to deliver appropriate and targeted communications products
Advanced level of computer literacy, including MS programmes: Word, Excel, PowerPoint

BEHAVIOURAL COMPETENCIES
SELF LEADERSHIP:

Emotional intelligence - The ability to identify, monitor and manage own emotions intra-personally in developing the self, sustaining healthy engaging interpersonal relationships with others, effective stress management approaches, effective problem solving and adapting to change including maintaining a positive general mood and optimism of the future
Leadership integrity - The ability to demonstrate leadership that role models the organisational values and work related ethics including prudence (careful and sensible when carrying out organisational tasks), fortitude (effective and confident orientation to work), temperance (slow to anger and calm in the face to adversity), justice (balanced and impartial in decision making), faith (acceptance of authority and a sense of duty), charity (open and honest in dealings with others), and hope (resourceful and enthusiastic about the future)
Accountability - The ability to demonstrate verifiable organisational commitment that delivers high performance results
Personal mastery - The ability to demonstrate self-leadership competence through resilience and mastery of intra-personal and inter-personal effectiveness in role taking within and between teams during times of stability and change
Learning agility - The ability to learn from own experiences including a self-awareness and openness to experience the learning of new skills and knowledge through knowledge management within business units of the organisation and within a learning organisation culture

TEAM LEADERSHIP:

Process conceptual and logical thinking - The ability to seek and assimilate pertinent data, information and intelligence to find emerging patterns and the ability to make connections of the patterns by looking beyond obvious or hidden challenges and root causes in order to solve problems to achieve business process value chain optimisation
Organising and planning - The ability to optimise business performance with sound business unit knowledge through the provision of effective programme and project management that involves initiation, resource allocation, role clarification, progress monitoring, process management, and the evaluation of potential risks in order to deliver within contracted quality standards and timelines
Decision making and delegation - The ability to make informed decisions based on analysis and accurate judgement over a period of time, taking into consideration the sharing of responsibility with subordinates through trust and delegation and accountability
Quality management - The ability to ensure quality management consistency through quality planning, quality control, quality assurance, and quality improvement to ensure consistent quality in all role deliverables
Leading results driven high performance teams through mentoring and performance coaching - The ability to continuously raise the team’s performance bar through setting high performance objective expectations and monitoring and evaluation through regular focused performance management coaching and mentoring conversations