Urgently looking for a Customer Call Administrator with the following:

REQUIREMENTS:

Provide a service to
business to meet the customers’ needs in respect to customer contact with the
Industry.

One point of initial
contact where customer’s correspondence and expediting can be routed
efficiently and effectively.

Answer telephone
directs enquiries. Deal with customer’s correspondence (Email, fax and
Web enquiries) and deal with both incoming and outgoing correspondence on
behalf of business.

Implement the
Industry’s processes and engages with other team members in continuous
improvement of processes and procedures to maximize efficiency and
effectiveness for the customer.

Maintain
records/databases/filing systems/archives, in electronic format.

Perform general
administrative activities.

Provide back-up
support for others in case of sickness/absence/workload.

Provide an auxiliary
service to a Business Unit/Division/Country or Group.

Engage external and internal customers and drive
efficient services in various Administrative areas.