Our Client, an established contact-centre with offices situated in Cape Town, currently seeks an experienced Foreign Language Recruitment Consultant to join their successful team.

Job Description:

To manage and coordinate the end-to-end recruitment and selection process within the organisation, as well as to participate in global projects and tasks as a member of the human resources team.

Minimum Requirements:

• At least two years’ experience in a similar role in the call centre industry or BPO sector
• Should have previous experience with foreign language placements, bulk recruitment and proven track record of successful placements with entry level to managerial roles
• High-level skills in the use of Microsoft Office products
• Excellent written and verbal communication skills
• Relevant tertiary qualification would be advantageous


Main Duties:

Recruitment and Selection
• Respond proactively, with initiative and a high degree of urgency to all vacancies
• Develop and implement creative talent acquisition strategies and plans
• Formulate skills assessments and competency-based interview questionnaires
• Advertise in all appropriate media and conduct market research to attract high calibre candidates
• Build and maintain an industry network of contacts
• Build and maintain a database of candidates
• Provide all applicants with timely and professional feedback
• Keep accurate record of all recruitment activities
• Complete all employment checks
• Conduct competency based interviews, as well as skills assessments if appropriate
• Maintain cost-effective recruitment and selection arrangements
• Assist in the coordination and on-boarding of new employees, including the distribution of new employee packs
• Prepare employment contracts and job descriptions
• Consult line Managers to identify the skills and competencies required for each role and maintain job descriptions accordingly


Projects
• Participate in the planning and implementation of business improvement projects
• Contribute to global HR projects as directed



The Ideal Candidate Would Possess The Following Traits:

• Available to work full-time from Monday to Friday
• High energy levels with a hands-on approach
• Possess confidence, authority and cultural sensitivity appropriate to a global multilingual workplace
• Able to accurately complete tasks requiring attention to detail
• Highly organized and methodical disposition
• High level of confidentiality
• Comprehends and values the commercial impact of decisions
• Able to manage competing priorities
• Able to complete tasks within rigid timelines
• Self-motivated and able to apply initiative to solve problems and improve work processes
• Able to establish and maintain effective working relationships with the Client’s managers, suppliers and regulatory agencies
• Possesses empathy and a high degree of patience
• Effective in a team-based environment
• Communicates information effectively and in a friendly and supportive manner
• Complies with all the Client’s policies and procedures
• Available to travel locally and internationally, when required

The salary on offer for this role would be R275 000 TCC per year.