Would you love to work for a leading global BPO company? This company has a great job opportunity for a HR Generalist to join their team in Cape Town. The HR Generalist will provide operational generalist human resource services to management, contact centre employees and support staff. If you’re looking for an exciting challenge in a fast-paced environment, this job could be perfect for you!

Your key job responsibilities as the HR Generalist in Cape Town will include:

- Provide expert advice and guidance to Managers and Team Leaders on people management, organisational development, employment and industrial relations matters
- Proactively review and improve human resource policies, procedures, record management and reporting
- Assist in the development of human resource policies, procedures, record management and reporting
- Attend and participate in all disciplinary & dispute hearings internally
- Represent company at all external dispute resolution hearings (CCMA)
- Ensure compliance with all employment and labour law requirements including but not limited to employment contracts, employment equity, workplace health and safety, workers’ compensation, industrial relations; in respect of terms of registration, documentation, reporting, systems and procedures
- Train and coach line managers in respect of IR practices
- Manage all matters relating to dealings workplace forums/ employee committees
- Conduct face-to-face exit interviews, investigate and highlight areas for improvement within the business
- Identify resource discrepancies and investigate appropriate resolution together with line management and operations
- Compile job descriptions
- Approve all assessments & competency based interview questionnaires
- Manage and coordinate the performance management processes
- Consult, train and coach Line Managers in respect of Performance Management practices

Requirements for this HR Generalist job in Cape Town:

- Relevant tertiary qualification
- At least 3-5 years’ experience in a generalist human resource role at senior level
- Strong commercial acumen and sound understanding of the BPO sector
- Sound knowledge of and experience with human resources practices and employment/labour legislation
- Highly skilled in facilitating disciplinary procedures and performance management processes
- Strong recruitment and selection experience in the contact centre industry (previous experience with foreign language or bulk recruitment will be a distinct advantage)
- High-level skills in the use of Microsoft Office products
- Excellent written and verbal communication skills
- High energy levels with a hands-on approach
- Possess confidence, authority and cultural sensitivity appropriate to a global multilingual workplace