HR MANAGER

Our client is looking for two professional and influential team players , who can add significant value to the HR function of the International business unit . These positions, reporting directly to the Head of HR for International, are exciting and challenging opportunities that will require the successful candidates to contribute significantly to enabling the IBU’s people objectives & growth plans.

KEY RESPONSIBILITIES WILL INCLUDE:

Recruitment
Employee Induction & On-boarding
Employee Engagement
Talent Management
Retention Management
IR, ER and Discipline Management
Partnership Management
HR Administration, Analytics & Reporting :
HR Operational Plans & Projects

QUALIFICATIONS AND LEVEL OF EXPERIENCE REQUIRED

A relevant qualification in Human Resource Management/Industrial Psychology.
Proven experience in a Sr. HR Generalist/HR Manager role (preference will be given to candidates with HR experience in contact centres within the BPO industry.

Experience in and a sound understanding of best practices in the following categories:

Employee Relations & IR
Performance Management
Leadership Coaching
HR Analytics & Reporting
Job Analysis
Recruitment & selection for bulk, as well as leadership positions (including exposure to competency-based selection tools)
Induction & On-boarding
Talent Management
Employee Engagement
A solid working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook)
A sound working knowledge of all SA labour legislation
Sound business acumen

JOB RELATED KNOWLEDGE, SKILLS & COMPETENCIES REQUIRED

Facilitation & presentation skills
Project management skills

The ability to:

work in close partnership with relevant business partners and COEs giving professional and expert advice on HR & IR best practices
demonstrate sound decision-making and problem-solving abilities, together with good judgment
inspire confidence and positively influence others
be flexible, function under pressure and maintain a positive attitude in all circumstances
manage confidential information with utmost discretion
implement change management initiatives effectively and efficiently
work to deadlines and have lots of drive to effectively deal with numerous and complex issues and priorities; sound time management skills are therefore also very important.
be innovative and show initiative
be accurate and pay excellent attention to detail
communicate effectively at all levels both within, as well as outside the company
deliver results with a strong “sense of urgency”
manage and lead others