Addressing the Phone calls & Mails.
Coordinator will act as the single point of contact to the customer/users for all IT related requirements.
Full ticket lifecycle - Log all the calls, assign it to engineers, track it till closure, and update to the user.
Escalate necessary tasks
Keeping track of inventory in stock, inventory in use update asset data as per the process defined.
Report generation as per the process defined.
VIP Support supervision
Ensure good service standards
Platforms : SM9 and service centre
Quality management of calls
Candidate is rewired urgently.