MAIN JOB PURPOSE
• The Youth Employment Service (YES) Junior Accounts Manager is responsible for the management of multiple accounts/client through the delivery of winning client solutions and achieving set targets involving ensuring complete supporting documentation, and compliance to the required SLAs with Signa clients. In addition, the YES Junior Account Manager’s role entails assisting in account management responsibilities and maintaining client relationships. Ultimately, the YES Junior Account Manager contributes to building profitable and long-term relationships with clients to enable the department to reach its business objectives through focussing on efficiencies, as well as appropriate departmental and people outcomes

EDUCATION
• Matric
• Tertiary qualification in Business Administration or equivalent
• Knowledge of Project Management
• Computer literate (MS Office – at least intermediary skill in word, excel, power-point).

EXPERIENCE
• Operational optimisation skills with a proven record over a minimum of 3 years of increasing outputs and efficiencies
• Junior Account Management Experience/Sales experience
• Proven track record in respect of working in collaborative teams
• Proven people skills
• Some supervisory/team leader experience an added advantage

ESSENTIAL REQUIREMENTS

• A valid driver’s license
• Own Mobile Phone
• Own Reliable motor vehicle
• Professional business attire
• Ability and willingness to works beyond the gazetted business hours to ensure the growth of a business enterprise that delivers shareholder value.
• Ability to works as directed and also with minimal supervision
• Has courage to challenge the client, team and business thinking and provides detail and rationale to support the challenge

DUTIES

Over all YES Account/client Management

• Manage multiple client accounts at a time while paying attention to detail and managing deadlines.
• Liaise between clients, suppliers, service providers, YES Non-Profit Company (NPC) and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client needs.
• Seek efficiencies and drive the required outcomes both from the business unit and from its people and resources.

Client Services / Account Management

• Understand company’s services and products, SLA requirements as per contract and proposals and align delivery accordingly
• Understand and action all client contractual obligations to ensure the company meets its SLA obligations and its clients’ objectives
• Manage allocated client relationship and their candidates including setting up, attending and presenting at meetings when required
• Assist with onboarding of new clients and host employers including contracting, implementations and set up
• Track contract duration and timeously assist in the renewal of existing contracts with clients
• Respond to customer queries and implement Signa’s project plans in line with its SLA obligations and its clients’ objectives
• Trouble shoot, actively and proactively resolve client issues and complaints
• Ensure that clients have full knowledge and access to the selected range of available services
• Ensure that redemption and usage of products and services are met to expectations of all parties and seek new ways of promoting products and services to clients
• Give inputs into and assist in the implementation of marketing and customer satisfaction campaigns to clients, hosts and candidates including briefing the marketing team, analysing feedback obtained from clients and candidates during marketing and customer satisfaction campaigns
• Provide input on identifying new products and services that promote YES development and growth
• Drive client service excellence and be customer oriented
Financial Management
• Implement all yes activities within budgeted costs to meet profitability targets
• Negotiate and get the best out of suppliers
• Processing instructions for payments from third party service providers, ensure that these are within the budget and authorised by the management
• Monitoring all billings to alert management promptly to any likely changes to billing and income or any potential write-offs or extra costs incurred

Risk Management

• Ensure that all registration processes with the YES NPC are complete and up to date (including candidate registrations)
• Ensure all client and candidate files a kept up to date and all stipulated documents on the checklist are filed and current
• Follow up and follow- through on tasks and undertakings; and execute everyday tasks within set deadlines to achieve maximum results
Client Risk Management

• Ensure that all clients have 2 contact persons within the company that know and understand the client business.

• Ensure that allocated clients have a regular call cycle and that the outcomes of all client meetings are recorded and that accurate files are maintained with the client base.
• Ensure host employers and learners’ obligations are aligned with client and YES requirements.

Operational Service Delivery

• Identify areas requiring optimisation of operations, design strategies and implement process through designing operational manuals and systems clearly shared amongst the YES unit team that understands its purpose and outcomes. Manage and track client service and service delivery on client contracts inclusive of properly matched candidate and host sourcing.
• Correct/prioritisation of day-to-day YES service delivery within the required targets – ensure consistent and top service delivery and high customer satisfaction (renewals and referrals).
• Ensure that all obligations are correctly contracted so as to ensure correct service fulfilment.
• Organise candidate workshops, inductions and other face-to-face consultation, and training
• Liaise with the Signa YES team member, host mentors and candidates on a regular basis to understand the clients and candidate’ needs and challenges
• Pro-actively identify and address any improvements or any potential problems pertaining to effective management of clients
• Liaise with and manage relationships with third party service providers including planning delivery of service, reporting and day-to-day management of SLAs
• Source quotations from third party service providers and negotiate with third party service providers to obtain competitive or preferential turnaround times or other preferential benefits for the Signa
• Collaborate with and assist /coach team members as necessary team while being aware of own contribution /deliverable towards the success and performance of the department

Reporting

• Prepare formal reports on YES program activities monthly in line with clients’ SLAs
• Prepare monthly client reports, identify areas that additional reporting can be done on in order to improve clients’ knowledge of YES, candidates and how that new information can assist the client in retaining or acquiring new Signa solutions.
• Provide clients with information about programme benefits on regular basis and ensure clients have all product communication
• Report to the Senior Account Manager and keep a formal diary of all business obligations on a weekly basis.

KNOWLEDGE, COMPETENCIES & SKILLS

Strong customer service skills.
• Effective time management to ensure efficient achievement of objectives.
• Good understanding and buy-in of the shared value concept and wanting to make a positive impact through meaningful socio-economic transformation.
• Accuracy and attention to details.
• Ethical and trustworthy - able to work with sensitive and confidential information.
• Organised, structured and professional.
• Ability to work with strict deadlines and urgent requests.
• Hard working, self managed and self-motivated.
• Dresses and acts in a manner that enhance the reputation of the employer.
• Sound ability to analyse and interpret driving conditions to proactively estimate arrival and departure times.
• Creates an environment where challenge is the norm.
• Is passionate about the client, work, their teams and the Company.
• Ability to presents positively in all that they do.
• Collaborative and empowers others.
• Mature with ability to self manage.
• Immediately addresses conflict to ensure that work is completed to the highest standard and that there is no confusion over deliverables.
• Ability to share learning across the business.

Application Closing Date: 24.05.2019
Start Date 01.06.2019

The company reserves the right to add, modify or remove this position at its sole discretion

Correspondence will only be conducted with short listed candidates. Should you not hear from us within 14 days, please consider your application unsuccessful.